CRITICAL SUPERVISOR & MANAGMENT SKILLS
4 hours (1/2 day)
The challenges of transitioning to a leader are addressed in this engaging, self-evaluating class. Participants understand the difference between leading and managing as well as identify areas they may want to focus on. Getting Organized, Assessing Self and Team, Managing Change, Leadership, Developing Your Staff, Creating a Motivational Environment, Communication Skills and the Power of a Positive Attitude are all addressed as core competencies of managers and supervisors.
Course Benefits
Establish courses of action for self and others to ensure that work is completed efficiently. Identify the areas of transition when taking on a leadership role.Participate in activities and self-evaluation in the following areas; organization, assessing yourself and your team, managing change, developing your staff, leadership and management, creating a motivational environment and communication skills.
- Time management.
- Conduct effective meetings.
- Customer service.
- Understanding role/From friend/ co-worker to supervisor.
- Recognition.
- Workplace ethics.
- Motivating staff.