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4 hours (1/2 day)

Poor customer service can crush your business. The impact of social media today is that word spreads very quickly about customer experiences. Forbes reports that poor customer service costs $62 billion per year in the US alone. 78% of customers ended a business relationship for bad service and 9 out of ten customers say they would pay more to ensure a good customer experience. Learn how to create value and loyalty so you are not just competing on price.

Course Benefits