ELEVATE YOUR CUSTOMER SERVICE
4 hours (1/2 day)
Poor customer service can crush your business. The impact of social media today is that word spreads very quickly about customer experiences. Forbes reports that poor customer service costs $62 billion per year in the US alone. 78% of customers ended a business relationship for bad service and 9 out of ten customers say they would pay more to ensure a good customer experience. Learn how to create value and loyalty so you are not just competing on price.
Course Benefits
- Define customer service
- Understand the impact of customer service
- Self-assess how you are doing with customer service
- Improve your business development
- Increase customer buy-in with difficult situations