Productive conflict
4 hours (1/2 day)
When you think of conflict, does your heart start to race and sweat roll down your back? Conflict is one of the core behaviors of a high performing team. It is also the behavior that has the lowest performance score among thousands of teams. When done correctly, conflict can lead to Innovation, Creativity, a more resilient culture, better decisions, profitability, retention of staff, productivity, inclusiveness, and greater safety.
If there are so many benefits from conflict, why is it avoided and managed so poorly in teams and organizations? There is a wide range of productive and destructive conflict. Destructive conflict leads to reduced innovation, wasted & lost time, wasted & lost opportunities, absenteeism, high employee turnover, legal costs, bad press, and more. Learn what you and your organization can do to manage and harvest the benefits of productive conflict.
Course Benefits
- Learn tools for effective conflict and build your muscles for conflict.
- Understand the various kinds of conflict.
- Identify your preference for conflict and where your interests and concerns may be incompatible with others.
- Identify your conflict hooks or personal triggers which can lead to unproductive conflict.
- Learn to manage your hooks for more productive conflict.