Spencer Horn was beyond phenomenal! He gave us an enlightening and enthusiastic seminar on “The Neuroscience of Effective Leadership.” He spoke in a way that silenced the room because we were all locked and loaded on every word. Spencer spoke from the heart and didn’t tell us about Emotional Intelligence – he showed us. Effective Leadership is mostly about Emotional Intelligence. Both IQ and Technical Skills just count for 9% of an effective leader. EI is the rest.

Spencer customized the seminar for the hospitality industry since he was speaking to NHLA (Nevada Hotel and Lodging Association). He knew our industry and helped us with current challenges we face every day. The biggest take-away for me was the reminder that when something happens, we have a choice how we respond. 10 percent is what happens and 90 percent is how we respond. Thank you Spencer for time well spent.